Many thanks for all of your help. Your responsiveness makes purchasing from you an absolute pleasure – and we love your displays.
Tranquility sets in every time I visit Burwood Music Centre.
Their remarkable service coupled with the sheer determination to fulfil my insatiable audio-visual needs is noteworthy.
Many stores offer high end equipment, but in my opinion, only BMC delivers a memorable experience.
I find hi-fi choices, while exciting, are also challenging. Getting the right advice and knowing that I will be happy for a long time with the stuff I buy is a bit of a worry.
A few years ago I was fortunate to meet Mark Gusew of Burwood music centre. You know how with some people you just feel very comfortable straight away and realise that this person isn't to here remove your life savings from your back pocket! Mark has been totally honest with me and his ability steer me away from money wasting so called improvements has saved me a lot of money!
Mark has always been able to demonstrate to me how a new purchase will improve the sound of my system. This has given me peace of mind with my purchases and l'm still glad I chose them with Mark's help. The power cables from BMC really lifted the sound and the Melco just makes the music so live.
Sadly, BMC Melbourne is a long way from Sunny Brisbane, but all my dealings with them have been totally professional and shipping from Melbourne has been trouble free. A highly recommended experience.
From go to whoa I was impressed by the attitude of Allan and Mark who genuinely held as their primary focus what would best serve me and my own individual situation and preferences.
Their unhurried, non-pressuring approach to helping me find what suited me best was a breath of fresh air - I don’t think I’ve ever experienced this kind of true concern and service in the retail sphere before. Their extensive knowledge, ability to listen to what was important to me and respond accordingly, and the absolutely unparalleled experience of enjoying their dedicated listening room to find the best option, totally won me over.
But more importantly, I have never had any regrets since getting the system home - it sounds amazing in my own space. Not only did they go the extra mile in securing my custom in-store, they went even further in setting up the equipment on-site at the time of purchase and even consulting and practically helping me with the best room layout to maximise my investment in my stunning equipment, some months later.
If you want quality, knowledge, experience and genuinely great customer service, you can go no further than BMC.
The thoroughness of the demonstration and the after sale support ( essential in this digital age ) were first class and left no doubt in my mind as to why I made the purchase.
I recently had the pleasure of dealing with both Mark and Allan when I purchased a pre amplifier from BMC Hi-Fi.
I found them to be honest in their dealings with me and although they gave me advice and explained the pros and cons of each item, they never tried to steer me in any particular direction and let me make the final decision.
They are both very knowledgeable and nothing was too much trouble, even going back to the manufacturer to provide me with the information I required. There were no issues with any part of the transaction from invoicing through to delivery and I would certainly deal with them again in the future.
I purchased a Perreaux / Brodmann combination from Burwood Music Centre in 2016. Before the purchase I was given a studio sound demonstration at the centre, and I was very impressed with the results and the professional opinions offered by Allan and Mark.
This year I have continued to upgrade my sound and video system by purchasing an Oppo player. Again Allan and Mark offered sound advice, and completed the installation successfully.
I am very happy with the results, especially the quality and 'live' feel to the sound in relation to my LP collection.
The Brodmann speakers are brilliant – thanks for the relaxed audition.
Thanks especially for helping lug in & out my 45kg… swapping speakers around multiple times to make A-B comparisons… for your understated, tactful expertise, and your enthusiasm about the music, not just the sound!
And later, being able to trial cables and phono stages at home – hearing and not having to guess – was really useful. (Also, you have one very cool cat!)
Very happy with my new toy!
Mark your advice and service has been first class. When I first embarked on replacing my previous power amp which had succumbed to the extreme conditions here in Mackay (notably hot and humid for most of the year, exacerbated by close proximity to the Coral Sea) I had no idea that I would end up purchasing a Perreaux 100p amp.
With the help of youself and the Perreaux factory, the amp has been fine tuned to allow for the climatic conditions here as well. The attention to detail, personalised attention, modest price and prompt delivery was an added bonus and much appreciated.
I look forward to future purchases and upgrades.